Privacy statement

PRIVACY & COOKIES

Below we explain how we handle your personal data, why, and what your rights are.

PRIVACY

1. WHAT PERSONAL DATA DO WE PROCESS?

We process the following personal data:

  • First and last name
  • Address details
  • Phone number
  • Email address
  • Date of birth
  • Country of birth
  • Nationality
  • ID document, type, number, place, and date of birth
  • Date of arrival and departure
  • Number of people
  • Website browsing behavior, privacy-friendly (no IP addresses)

2. WHY DO WE PROCESS THIS PERSONAL DATA?

We process personal data for the following purposes:

  • To register, administrate, and invoicing bookings
    We are required to inform the Portuguese authorities (SEF) about your stay as a tourist.
  • Contacting you
    We use various channels to contact you: phone, mail, email, Instagram, LinkedIn, and Facebook, for example. To make this possible, we process personal data.
  • Newsletters and mailings
    You can sign up for newsletters to stay informed. If you no longer wish to receive newsletters, you can unsubscribe in every email.
  • Improving our services
    To improve our services, we also keep personal data. For example, behavior on our website to analyze which pages are most visited or to see which newsletters are well-read.

3. RIGHTS OF DATA SUBJECTS

When we process your personal data, you have various rights:

  • Information and access:
    Of course, you can see which personal data we process about you. We are also happy to tell you more about how and why we process that data.
  • Rectification:
    Do you think we have incorrect data about you? Let us know, and we will adjust it.
  • Right to erasure:
    You can ask us to delete your data. Let us know, and we will remove it from our system.
  • Restriction:
    You can ask to temporarily restrict the processing of certain personal data. For example, because you believe the data is incorrect.
  • Objection:
    You can object to the processing of your personal data.
  • Portability:
    This is a new right under the GDPR to transfer your personal data. If you want to use this, please contact us.

Additionally, you can also:

  • Withdraw consent:
    For example, for receiving newsletters or mailings, this is possible by unsubscribing at the bottom of each email. If you want to withdraw consent for another processing, you can contact us.

4. RETENTION PERIOD

We do not retain personal data longer than necessary for the purposes for which we collect your data.

5. PROCESSORS

We use processors to process personal data:

  • MyTourist, Elst, Netherlands for processing online bookings
  • Calculos & Virgulas, Alvor, Portugal for accounting and informing SEF
  • Siteground, Madrid, Spain for website hosting
  • Mailchimp, United States for newsletters
  • Google Analytics 4, United States for insights into visitor behavior to improve the website

Furthermore, we only provide data to third parties if you have given permission.

COOKIES

6. COOKIES ON THE WEBSITE

We use cookies. Thanks to cookies, we can improve our website and provide you with relevant information. For example, we collect information about your website visit or through which device you view the website.

7. WHY DO WE PLACE COOKIES?

We use cookies to make the website work properly and securely. We also place cookies to collect information about your internet behaviour, to give you an optimal website experience and to learn how we can better tailor our website to your needs.

Some cookies are necessary and are always set.

These are functional cookies and necessary for a website to function. Among other things, they allow you to book.

For placing non-essential cookies, we first ask for your permission. We use these cookies to see through which website or channel you came to our website, to show you relevant information, and to display content on other websites or channels.

8. COOKIE SETTINGS

You choose your cookie preference.

  • Necessary cookies
    Functional cookies are cookies needed for the site to work well. Your permission is not required for these cookies.
  • Analytical cookies
    We also use cookies to analyze how many visits the website receives, with which browsers, on which pages, and to request feedback. This information helps us improve the website. We have set Google Analytics 4 to be privacy-friendly according to the guidelines of the Data Protection Authority.
  • Cookies for personalization and marketing purposes
    These cookies collect information about you and track your internet behavior. To show you more relevant content. This also includes videos, photos, and other content embedded on the website via YouTube, Facebook, Instagram, LinkedIn, Pinterest.

9. PLACED COOKIES

  • Functional cookies - WordPress
  • Analytical cookies - Google Analytics 4 – privacy-friendly, without IP
  • Marketing cookies – YouTube, Instagram, Facebook, LinkedIn

10. QUESTIONS AND MORE INFORMATION?

Do you have questions about Privacy and Cookies? Let us know via our contact details on the website.